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⚠ IMPORTANT: All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your TAUWELL order and/or shipping total. TAUWELL is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier. TAUWELL does not issue refunds as a result of unpaid DDU fees. If you have questions about shipping to your country, please contact customer service.

Guide to International Delivery

Please always check that you gave us the exact correct address details when placing your order, as even a tiny error can result in delivery delays. Deliveries are shipped from China, and delivery times will vary depending on your chosen shipping method and the destination of your order.

Estimated delivery time varies by destination, Shipping usually take 14-28 business days(excluding holidays and weekends), or longer for certain countries. It depends on the cleared payment and your local shipping carrier process.

Most orders ship within 2-3 business days of receiving cleared payment (excluding holidays and weekends).If this is your first deal with us or buying for an item which needs international shipping, we suggest you review our shipping terms in descriptions. International shipping usually takes longer time than domestic, since it’s based on shipping service provider and both countries Customs.

Package delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.

If your package is returned to us because it was unclaimed, undeliverable, rejected, or refused, then we will refund you for the order minus the original shipping fee.

Need help? Contact us